How many contacts can be stored on the new SIM card?
Up to 250 contacts
How much does it cost to retain my number on a new SIM?
Rs 100 (VAT Inclusive)
What is the price of the new starter pack?
Rs 100 (VAT Inclusive)
What does the new starter pack contain?
Free credit of Rs 100 (VAT Inclusive) + 20MB are included in any new starter pack.
20MB will be provisioned in a maximum of 2 working days from the date of activation of the SIM. An SMS will notify you when 20MB has been credited on your SIM
What document(s) should I bring along when purchasing a new starter pack?
Your national identity (NID) card
Am I required to replace my old SIM card with the new one?
No, you can keep your existing SIM but we recommend that you opt for the new SIM card to benefit more features
I have an old starter pack which I bought previously; can I activate and use it?
Yes, you can. However, we recommend you opt for the new SIM card to benefit more features
What should I do so as not to lose my SIM contacts when replacing an old SIM with the new one?
Transfer all your SIM contacts on your phone before replacing the old SIM with the new one.
What is the Orange Menu?
The Orange Menu is a dynamic menu of value added services provided by Orange. It is available on new SIM cards only.
The Orange Menu is dynamic, what does this mean?
This means that the list of value added services found on the Orange Menu will be automatically updated to include latest offerings.
Where is the Orange Menu found on my mobile phone?
Location of the Orange Menu depends on the brand and model of your mobile phones. Normally the Orange Menu should appear in these menus: applications, settings, additional service, added value service, etc.
Location of the Orange Menu on some common brands of mobile phones:
iPhones: Settings > Phone > SIM Applications > Orange Menu
LG phones: Menu > Orange Menu
Nokia phones: Main Menu > Applications > Orange Menu
Sony Ericsson phones: Entertainment > Orange Menu
Samsung phones: Menu > Applications > Orange Menu
Motorola phones: Menu > Office Tools > SIM Applications > Orange Menu
BlackBerry phones: Menu > Orange Menu
Android phones: Menu > SIM Toolkit
I can't find the Orange Menu on my mobile phone.
The Orange Menu is available on new SIM cards only. Visit our Telecom shops to have your current phone number reallocated on a new SIM card.
Why should I use the Orange Menu?
- Easy & quick access to value added services
- No need to memorise short-codes for value added services
- Check your balance, recharge your account & e-transfer straightaway
What's in the Orange Menu?
Under the Orange Menu, there are 9 main menus.
Menu 1: Internet & TV
Menu 2: Fun Tones
Menu 3: Football
Menu 4: Infotainment
Menu 5: Games
Menu 6: My Account
Menu 9: Francais
Menu 7: Rush SMS
What services are available on the Orange Menu?
Internet & TV: buy internet/tv packages, access Orange TV, surf on orange.mu
Fun Tones: see top 10 fun tones, set fun tone, gift fun tone
Football: subscribe to EPL, obtain next fixture & head to head stats, obtain premiership/champions league/europa league livescore
Infotainment: read latest news, horoscope, turf & weather information, download ZMS application & bollywood content, SMS chat, find residential/business phone numbers
Games: select mobile games from a range of Gameloft games
My Account: instant verification of your credit/internet/tv balance, recharge your account, easy e-transfer, register for missed call alert
Francais: all mentioned services in French language
Rush SMS: activate/deactivate Rush SMS, modify pre-configured Rush SMS
Is the Orange Menu free of charge?
There are no subscription fees for accessing the Orange Menu. The dynamic menu is updated free of charge on your SIM. However, charges apply only when services on the menu are used.
Standard SMS rates will apply for services accessed using SMS and, in the same way, standard Mobile Internet rates apply when accessing websites.
Why is my Orange Menu different from my friend's Orange Menu?
Menus in the Orange Menu depend on the type of mobile phone used. E.g. a BlackBerry phone will contain a submenu for specifying BlackBerry bundles
What's Rush SMS?
Rush SMS allows you to politely inform the calling party that you cannot pick up the call by sending a pre-configured SMS.
How does Rush SMS work?
When you hang up, a selection menu of 4 ready to be sent SMS appears. Click on any SMS to inform the calling party of your unavailability.
What's the cost of Rush SMS?
Standard SMS charges apply for each SMS sent via the selection menu - Rs 0.60 per SMS for prepay & Rs 0.50 per SMS for Post Pay
Why does a 'Send an SMS' window appear each time I reject a call?
This is because Rush SMS has been activated on your SIM card. Select the 'exit' option to return to your main window. Rush SMS is by default activated on new SIM cards.
How to deactivate Rush SMS on my SIM card?
On the Orange Menu, select 'Rush SMS', followed by 'Deactivate'.
How to edit the 4 pre-configured Rush SMS?
On the Orange Menu, select 'Rush SMS', followed by 'Manage SMS'. Click on 'Edit SMS' to change the pre-configured messages.
How to manage Rush SMS in French language?
On the Orange Menu, select 'Rush SMS', followed by 'Other languages'. Click on 'French' to translate the pre-configured SMS in French.
Does the Rush SMS service work on all mobile phones?
No. Consult list below to find if Rush SMS works on your mobile phone.
Rush SMS does not work on the following devices:
LG KP 501
Why my mobile phone switches off when I select an SMS from the list of pre-configured SMS when hanging up?
Rush SMS might not be compatible with your mobile handset. Consult above list to know if Rush SMS works on your mobile phone. If it is not compatible, deactivate the service.
Corrective actions to be taken on some mobile phones for the Rush SMS service:
iPhone 2G: If when you hang up, the selection menu does not appear properly, this might be due to external applications installed on the iPhone 2G phone.
Nokia N80: Upon selection of a pre-configured SMS, a confirmation message appears before the SMS may be sent. This can be fixed by disabling a security setting in the phone menu.
SAMSUNG WM (6.1) SGH-i900: Exit the Rush SMS menu correctly through the windows mobile menu, else, the service will fail next time it is used.
SAMSUNG i900: Exit the Rush SMS menu correctly through the windows mobile menu, else, the service will fail next time it is used.
If the Rush SMS service does not work on my mobile phone, what's the next step?
Disable the Rush SMS service on your mobile phone by clicking on 'Rush SMS', followed by 'Deactivate' on the Orange Menu.