Internet FAQs

1 Orange ADSL

1.1 what is ADSL?

1.2 what do I need?

1.3 what are the eligibility criteria for the service?

1.4 do I need to have any special electrical /electronic adaptor or plug?

1.5 do I need additional telephone wiring to get the service?

1.6 what are the charges for ADSL services?

1.7 how do I register for Orange ADSL ?

1.8 what are the available speed for surfing?

1.9 what is internet data volume?

1.10 what can I download with 3GB of volume?

1.11 why do I have a fair use policy?

1.12 is there a minimum hardware or software system requirement for connecting to ADSL?

1.13 can my family and I surf simultaneously on more than one PC/laptop?

2 Orange Dial Up

2.1 what is Dial Up internet access?

2.2 what do I need to use Dial Up?

2.3 do I need to have any special electrical /electronic adaptor or plug?

2.4 do I need additional telephone wiring to get the service?

2.5 what is the fastest speed available on Dial Up?

2.6 what are the charges for Orange Dial Up?

2.7 how do I register for Orange Dial Up services?

2.8 can I connect to the internet if I do not have an Orange Dial Up package?

2.9 how do I create a dialler?

i. I am using Pay As You Go
ii. I have an Orange Dial Up package

2.10 how do I connect to the internet?

2.11 what happens if I cannot recall my username or my password?

2.12 what is a web accelerator/booster?

2.13 how can I benefit from a boosted Dial Up access?

2.14 how do I set up Orange as my homepage?

2.15 how many computers can I connect with my Orange Dial Up account?

2.16 when I dial in, it says that my username or password is invalid but I know they are correct. What is going on?

2.17 I have a 56K modem. why isn't my download speed even close to 56K?

2.18 why do I keep losing my internet connection?

2.19 Why do I normally get a very good connection speed but downloads from some sites are quite slow?

2.20 my telephone line is not too good. will this affect the performance of Dial Up service with booster?

2.21 I can log on to the internet and send email, but I cannot see any web sites. what's wrong?

2.22 what happens if I have not used all the minutes from my Dial Up package in a month?

2.23 how can I check my internet consumption?

2.24 can I use my username and password on my friend's telephone line?

2.25 why is it important to keep your username and password secret?

3 Orange Email

3.1 what happens to my email account @intnet.mu?

3.2 do I have an email account with Orange Dial Up?

3.3 what is POP3 mail?

3.4 how do I create my email account on my computer?

3.5 On Outlook Express

3.6 On Microsoft Outlook

3.7 what is the capacity of my mailbox with an orange.mu mail account?

3.8 can I increase my mailbox capacity?

3.9 can I purchase additional mailboxes?

3.10 how can I get notified when new mails arrive in my mailbox?

3.11 can I increase my mailbox capacity, get notifications and increased protection against viruses and spam at the same time?

3.12 how do I register for enhanced email options?

3.13 I have lost my username and/or password. What can I do to recover these?

1 Orange ADSL

1.1 what is ADSL?

ADSL refers to the fast speed at which you can surf & download online.

We say that ADSL is a 'best effort' service and mention "up to" 'given speed' because the speed you actually get varies with:

This applies to all broadband providers.

1.2 what do I need?

1.3 what are the eligibility criteria for the service?

You are eligible for broadband depending on the quality of your telephone line and how far you are from the exchange.

Call us on 8900 for your home connection or on 8901 for your business connection, to find out if your line is eligible for ADSL.

1.4 do I need to have any special electrical /electronic adaptor or plug?

No. You will only have to ensure that an electrical socket with a good earth is available for connecting a modem.

1.5 do I need additional telephone wiring to get the service?

If your telephone line is next to your PC, you do not need additional telephone wiring.
If your PC is at a significant distance, you can request MT for additional wiring. Chargeable cabling services are available as follows:

works/accessories	price (Rs) excl VAT
internal Extension	300.00/unit
wiring Cat 5 Ethernet	100/m
filters	250/unit
multi Plug	150/unit

1.6 what are the charges for ADSL services?

ADSL Home Tariffs

	Home 256K 3GB	Home 512K*
monthly tariffs (inc. VAT)	Rs 499	Rs 848
monthly data usage allowance	3 GB	fair usage
excess usage charge (inc.VAT)	Rs 0.58/MB	-
Download (up to)	256 kbps	512 kbps
equipment included	USB Modem
emails	5 emails (mailbox capacity 25MB each)
hosting of personal web pages	50MB
line conversion (exc. VAT)	Rs 1,000
installation charges (exc. VAT)	Rs 1,000
contract period	no minimum period of subscription

ADSL Business Tariffs

	ADSL PRO 256K*	ADSL PRO 512K*	ADSL Business 256K	ADSL Business 512K	ADSL Business 1M	ADSL Business 2M
monthly tariffs (exc. VAT)	Rs 800	Rs 1,300	Rs 1,600	Rs 2,500	Rs 5,000	Rs 8,900
monthly data usage allowance	3 GB	5 GB	-	-	-	-
excess usage charge (exc. VAT)	Rs 0.50/MB	Rs 0.50/MB	-	-	-	-
Max. chargeable amount (Rs)	1,600	2,500	-	-	-	-
Download (upto)	256 kbps	512 kbps	256 kbps	512 kbps	1,024 kbps	2,048 kbps
upload	128 kbps	128 kbps	128 kbps	128 kbps	256 kbps	256 kbps
equipment (modem)	free	free	buy	buy	buy	buy
Emails (user@orange.mu)	5 emails (capacity 25MB each)		5 emails (capacity 25MB each)		10 emails (capacity 100MB each)
hosting of website	50 MB	50 MB	50 MB	50 MB	100 MB	100 MB
Line conversion charge (exc. VAT)	Rs 1,000
Installation charge (exc. VAT)	Rs 1,000
contract period	No minimum period of subscription

1.7 how do I register for Orange ADSL ?

Call us on 8900 for your home connection and on 8901 for your business connection to find out whether your line is eligible for the service.

You can download an application form from www.orange.mu and visit any of our Shops to register for the service.

In order for us to complete your registration please provide:

1.8 what are the available speed for surfing?

ADSL is available at 256kbps, 512kbps, 1 Mbps, 2 Mbps.

1.9 what is internet data volume?

Internet data volume is the total amount of data you transfer ( mails, web pages,
music, movie files). It includes download and upload data.

1.10 what can I download with 3GB of volume?

With 3GB internet data volume in a month, you can get:

1.11 why do I have a fair use policy?

It is designed to make sure your broadband service is as fast as possible and reliable whenever you are connected.

Some of our broadband customers use file sharing software and download large files like music and videos. This uses up lots of network capacity leaving less available for others. This means that the speed of your broadband service is then affected.

Am I likely to be affected by the Fair Use Policy?

If you don't regularly use file sharing software or download large files from the internet it's unlikely you'll ever be affected by this policy.

What will happen if my use is very high?

If you only occasionally have very high usage, we're unlikely to be concerned.
If your usage continues to be very high, we'll advise you if your usage is excessive.
Ultimately, if your usage still remains excessive, we may have reduce the transmission speed of the service whilst we monitor your usage.

Can I track my internet usage?

Go to My Internet Account on http://www.orange.mu/my-account to check your internet usage online. You will need to enter your ADSL login and password.

1.12 is there a minimum hardware or software system requirement for connecting to ADSL?

minimum processor Speed for PC	200MHz
minimum RAM memory for software before Win 98	32MB
minimum RAM memory for software- Windows 98/98SE	64MB
minimum RAM memory for software- Microsoft Windows ME/2000	128MB
minimum RAM memory for software-XP	256MB
Windows VISTA
Macintosh Versions	8.6 to (.X Mac OSX)
Ethernet Port
a wireless enabled computer or a wireless adaptor if you want to connect to a wireless modem

1.13 can my family and I surf simultaneously on more than one PC/laptop?

Yes, you can have internet access simultaneously on more than 1 PC and laptop.
However, your surf experience ie. speed on each PC will depend on the ADSL package you have subscribed to.

2 Orange Dial Up

2.1 what is Dial Up internet access?

Orange Dial Up internet access is a connection to the internet via the telephone line using a modem.

2.2 what do I need to use Dial Up?

All that you need is a modem and a telephone line. Most computers today come with a 56K modem. You may also use an external modem.

2.3 do I need to have any special electrical /electronic adaptor or plug?

No. You will only have to ensure that an electrical socket with a good earth is provided for connecting a modem.

2.4 do I need additional telephone wiring to get the service?

If your telephone line is next to your PC, you do not need additional telephone wiring.
If your PC is at a significant distance, you can request MT for additional wiring.
Chargeable cabling services are available as follows:

Works/Accessories	Price(Rs Excl VAT)
Internal Extension	300.00/unit
Multi Plug	150/unit

2.5 what is the fastest speed available on Dial Up?

Modern Dial-Up modems typically have a maximum of 56 Kbps (using the V.92 protocol), although in most cases only up to 53 Kbps is possible due to overhead.

In many cases transfer speeds will be lower, averaging anywhere between 33-43 Kbps.

The connection speed may vary depending on factors such as phone line noise and condition plus the quality of the modem itself.

The speed of connection can be accelerated through the use of a web accelerator. Our Dial Up service is accelerated and provides for up to 5 times the connection speed of Pay As You Go.

2.6 what are the charges for Orange Dial Up?

You can choose between Pay As You Go and packages to suit your internet communication needs.

Pay As You Go means no monthly rental; you pay only for connection charges at rates below.


07:00 - 00:00 Hrs (peak tariff)	Rs 0.57/min excl VAT
00:01 - 06:59 Hrs (off-peak tariffs)	Rs 0.27/min excl VAT

Orange Dial Up packages rates are:

Package	Hours for package/ month	Internet Access Fee	Package Tariff	Tariff for additional Minute*
3H	3 hours	Rs 100	n/a	Rs 0.65/minute
12H	12 hours	Rs 100	Rs 250	Rs 0.50/minute
N.B. All prices are excluding 15% VAT. internet Access Fee is VAT exempted * For additional consumption over and above the no of hours on package

You pay a fixed monthly fee for a certain number of hours of internet connection. When you exceed the no. of hours on your package, you will be charged a per-minute rate.

Carry forward your unused package time at the end of the month when you are subscribed to the 12H package. There is a limit on the number of hours carried over; it cannot exceed

Included in each package are

2.7 how do I register for Orange Dial Up services?

You can download an application form, fax it on 211 6981 for your home connection or on 208 5057 if you have a business line.

You can also visit any of our Shops to register for the service.

In order for us to complete your registration please provide:

2.8 can I connect to the internet if I do not have an Orange Dial Up package?

Yes. You can use the Orange Pay As You Go service.

You will pay only for connection charges per minute at a rate of Rs 0.57/minute. You also benefit from off-peak tariff at Rs 0.27/min excl VAT.

Install your dialler as explained in question 2.9 below.

To connect to the internet, click on your web browser, your dialler will pop up and you will have to enter your username and password as follows:

2.9 how do I create a dialler?

i. I am using Pay As You Go

Windows 95/98 :

From My Computer open up Dial-Up Networking.
Click on Make New Connection
Type in 'Orange' as your ISP connection name.
Type in the ISP phone number 3121212. No area code is required for Mauritius.
Click Finish.
You will now see your new connection. Right-click on it and select Create a shortcut and then select Yes to make a shortcut on the desktop.
Open up the connection and type in your username and password.

Win XP:

Open up Control Panel
Click on Network Connections.
Select on "New connection wizard". There may be some situations where this option is not available. If the arrows to the right of Network Tasks are pointing down, then click on them and they will point up and the option will become available. Under other circumstances there will be no options on the left. In that case click on the File drop-down-menu and then select New Connection.
Choose Next.
Choose the first option, "Connect to the internet".
Choose the second option, "Set up my connection manually".
Choose the first option, "Connect using a Dial-Up modem".
Type in 'Orange' as your ISP name. Some people prefer to take the check mark out of the third box, "Turn on internet Connection Firewall for this connection." Take the check mark out of the second box, "Make this default internet connection" if you usually use another connection or usually use this computer for DSL.
Put a check mark in, "Add a shortcut to this connection to my desktop" .
If you are ready to dial now click on Dial. Otherwise choose Cancel
This new connection can either be accessed under the Dial-Up section in Network Connections or via the shortcut on the desktop.

ii. I have an Orange Dial Up package

You have been given an Orange Dial Up installation upon subscription.

Insert the CD in your PC/Laptop. The software will guide you to install your dialler as well as a web booster.

You will need to have the following at hand to insert when requested by the software:

Follow the instructions, insert the above information when requested. When you click on 'Finish', your dialler and web booster will be ready to use.

If you need any assistance for configuring your dialler on your home line, call us on 8900 and for your business line, call 8901

2.10 how do I connect to the internet?

Click on you short cut (Orange icon) to your Orange Dial Up connection. Enter the username and password provided on your subscription form.

2.11 what happens if I cannot recall my username or my password?

Go to any of our Orange Shops with your ID and we'll provide you with your login details.

2.12 what is a web accelerator/booster?

An "accelerated Dial-Up" or "Dial Up with a booster" is a form of dial-up access that utilizes the newer modem standard v.92 to shorten the log-on (or handshake) process, and then once a connection has been established the provider will selectively compress, filter, and cache data being sent to the users home.

The overall effect is that your Dial Up speed for browsing most standard web pages is increased.

2.13 how can I benefit from a boosted Dial Up access?

If you are already subscribed to our Dial Up packages without booster, contact us to include the booster to your Orange Dial Up service. There is no additional charge.

You can also download the booster from www.orange.mu or collect a CD from any of our Orange Shops.

2.14 how do I set up Orange as my homepage?

On internet Explorer (versions 5.0 and 6.0)
Netscape (Versions 6.x and 7.x)

2.15 how many computers can I connect with my Orange Dial Up account?

You can connect as many computers to the internet as you like using your Orange Dial Up account, but unless your computers form part of a local area network (LAN), only one computer will be able to connect at a time.

If you want to connect multiple computers to the internet at the same time and you don't have a LAN, then you will need to connect each computer to a different phone line, and you will need to obtain separate login accounts for each computer.

2.16 when I dial in, it says that my username or password is invalid but I know they are correct. What is going on?

If your problems persist, contact Customer Care on

2.17 I have a 56K modem. why isn't my download speed even close to 56K?

Some of the factors that determine your computer's performance include amongst others,

processor speed of your computer,
amount of available RAM in your PC,
number of programs running simultaneously on your PC,
modem does not have the latest drivers installed
noise on the line. Static electricity caused by radio signals, power lines, and other sources interfere with most 56K modem signals, forcing them to fall back to 42-50Kbps.
56K modems also require a clean, straight through telephone connection to the telephone company's central office switching center. Therefore make sure that the cord from your modem to the phone socket is as short as possible.
PBX switchboard systems and other phone equipment alter the phone signal and force 56K modems to fall back to speeds of 33.6Kbps and lower.

So no 56K modem ever connects at 56K. Most 56K modem users seem to connect at speeds of 44-48Kbps.

2.18 why do I keep losing my internet connection?

There are several reasons why this may be happening, the most frequent of which is phone line noise. If you usually hear crackles, pops, noise and any other kind of interference when you are using your phone line, then this corroborates that your phone line is noisy.

Also please check the factors listed in question 2.18

If your problems persist, contact Customer Care on

2.19 Why do I normally get a very good connection speed but downloads from some sites are quite slow?

There are a number of factors that can affect this:

2.20 my telephone line is not too good. will this affect the performance of Dial Up service with booster?

Phone line problems may affect your connection to the internet, causing disconnections or slow speeds. This could as a consequence affect the performance of your accelerated Dial Up service.

If your problems persist, contact Customer Care on

2.21 I can log on to the internet and send email, but I cannot see any web sites. what's wrong?

If you receive 'Page cannot be displayed' or 'Server cannot be found' errors you should first verify that you are connected to the internet:

In Windows: check the Windows system tray (the area by the clock) for the connection icon. The connection icon should look like two monitors. These monitors blink when information is sent and received over the connection.

If you have verified that your computer is connected to the internet, but you are still unable to load any web pages or check your email, try deleting and recreating the connection to Orange Dial Up in your Dial-up networking folder.

2.22 what happens if I have not used all the minutes from my Dial Up package in a month?

With the 'carry forward' feature on Orange Dial Up, the minutes not consumed from your Dial Up package will be carried over to the next months.

The number of minutes to be carried forward to the next month may not exceed the duration of your Orange Dial Up package.

The 'carry forward' feature is not available on the 3H Dial Up offer.

If you were previously subscribed to a Servihoo package and do not benefit from this feature, contact us on 8900 to change your package to Orange Dial Up.

2.23 how can I check my internet consumption?

To check how much of time you used from your package, go to My Internet Account on www.orange.mu and enter your login details.

You will be able to view your internet sessions and the duration left on your package for the month.

2.24 can I use my username and password on my friend's telephone line?

Yes, if you are subscribed to Orange Dial Up package. Our number portability feature allows you to use your username and password on your friend's telephone line and the charging will be done on your telephone line.

Again, you will have to contact us if you were previously subscribed to a Servihoo package so that we can change your package to Orange Dial Up for you to enjoy this feature.

2.25 why is it important to keep your username and password secret?

When your username and password are used on a line other than yours, the internet consumption will be billed on your account and telephone line. It is important that you keep your account details secret!

3 Orange mail

3.1 what happens to my email account @intnet.mu?

Wanadoo ADSL has now become Orange ADSL and Servihoo has become Orange Dial-Up. Your tariff plans and emails remain the same. However if your present email is yourname@intnet.mu you can also use your email yourname@orange.mu.

3.2 do I have an email account with Orange Dial Up?

Yes. All Orange Dial Up packages include a free email account.

Upon subscription to a package, you will be provided with your username and password for your email account.

3.3 what is POP3 mail?

A POP3 email account retrieves your emails from a remote server at Orange (the POP3 email server) over an internet connection.

3.4 how do I create my email account on my computer?

3.5 On Outlook Express

Open Outlook Express.

Click on Tools on the menu bar.

Select Accounts
Click on 'Add' in the pop up window and select Mail.
Enter your name as you would want it to appear in messages you are sending.
Enter your email address provided to you by Orange. This is the address people would use to send emails to you. Click on Next.
You will now have to enter the server names as follows:

Incoming mail server : POP3
Incoming mail : bow.intnet.mu
Outgoing mail: smtp.intnet.mu

Click on Next , the internet Mail Logon window opens. Type in the prefix of your email address ( i.e if your email address is j.smith@orange.mu, you will have to enter only j.smith as your Account Name.
Enter your password and check 'remember password'.
Click on Finish.

3.6 On Microsoft Outlook

Open Microsoft Office Outlook.
Click on Tools on the menu bar.
Select Email Accounts
Click on 'Add a email account' in the pop up window.
Select 'POP3' as your email server to download your mails.
Enter the following server information as follows:

Incoming mail (POP3):bow.intnet.mu
Outgoing mail(SMTP):smtp.intnet.mu

Under user information, enter your name as you would want in to appear in messages you are sending.
Under logon information, Type in the prefix of your email address ( i.e if your email address is j.smith@orange.mu, you will have to enter only j.smith as your Account name.
Enter your password and check 'remember password'. Click on Next.
You will now have to enter the server names as follows:
Click on Next , the internet email Logon window opens.
Click on Finish.

You can now send and receive emails.

3.7 what is the capacity of my mailbox with an orange.mu mail account?

With Orange Dial Up and Orange ADSL packages you get mailboxes of capacity of 25MB.

enhanced email options

3.8 can I increase my mailbox capacity?

Yes. You can subscribe to the option "100MB Capacity" at Rs 25/month excl. VAT.

3.9 can I purchase additional mailboxes?

You can get an additional mailbox of 25MB capacity at Rs 25 month excl. VAT.

is my mailbox protected against viruses and spam?

We provide anti-virus and anti-spam on all our mail services.

However you can increase the level of protection against viruses and spasm on your mailbox by subscribing to our Anti-virus/Anti-spam service.

You will get a higher level of protection and get reports online on mails blocked due to suspected spam and virus.

The Anti-virus/anti-spam feature costs Rs 25/ month excl. VAT for one mailbox.

3.10 how can I get notified when new mails arrive in my mailbox?

By subscribing to SMS notification service at Rs 25/month excl VAT, you will get an SMS whenever an email arrives in your mailbox.

You can decide whose emails you require notification for. You can configure your SMS notification on the Orange Email interface accordingly.

If you are subscribed to this service, go to your email account on www.orange.mu . Open your mailbox. Click on SMS notification. You create rules based on sender's address and subject for which you require notification.

3.11 can I increase my mailbox capacity, get notifications and increased protection against viruses and spam at the same time?

You can subscribe to one, two or three of the enhanced services we propose. The tariffs are given in table below.

options ( all prices exclude VAT)
sms notification only	Rs 25/month
anti-spam/antivirus only	Rs 25/month
100MB mailbox only	Rs 25/month
sms notification + anti-spam/antivirus	Rs 40/month
sms notification +100MB mailbox only	Rs 40/month
anti-spam/antivirus +100MB mailbox	Rs 40/month
sms notification + anti-spam/antivirus +100MB mailbox	Rs 50 /month

3.12 how do I register for enhanced email options?

For userame@orange.mu or username@intnet.mu mailboxes

For username@companyname.intnet.mu mailboxes

3.13 I have lost my username and/or password. What can I do to recover these?

Visit one of our Orange Shops with your ID card and we will give you, your password and username.