mobile
twitter logo facebook logo Saturday 01 November 2014
 

Mobile FAQs

1 what is a SIM card?

1.1 what is my PIN number?

1.2 what happens if I enter a wrong PIN number?

2 how do I activate my new mobile phone and my new SIM card?

3 what are the mobile call charges?

3.1 Orange Prepay

3.2 Orange Post Pay

4 recharging my Prepaid Account

4.1 where do I buy a Scratch card?

4.2 what are the available Scratch card denominations?

4.3 how do I recharge my prepaid account?

4.3.1 Scratch Cards (option1)

4.3.2 Scratch Cards (option2)

4.3.3 ATM Recharge with selected banks (SBM, MCB, MPCB, Bank One)

4.3.4 recharge by SMS (SBM, MCB)

4.3.5 recharge with E-transfer

4.3.6 recharge with E-voucher

4.4 how to check my validity period and available credit?

4.4.1 option 1

4.4.2 option 2

4.4.3 option 3

4.5 I have recharged my account? For how long can I use my credit?

4.6 I no longer have any credit on my account. What happens if I do not recharge my account?

4.7 what happens when my validity period for my credit has lapsed?

4.8 can I use my mobile phone if I have no credit on my account?

4.9 can I get back my phone number upon reactivation if it has been deactivated?

5 Orange Mobile Internet

5.1 What is Mobile Internet?

5.2 What are social networking sites?

5.3 I don't want to buy a package. Can I still access the internet?

5.4 What is a WAP site?

5.5 Why do I always access Orange World when I go online?

6 SMS & MMS

6.1 what is SMS?

6.2 how to send an SMS?

6.3 how much does it cost to send an SMS?

6.4 what is MMS?

6.5 how different is MMS as compared to existing SMS service?

6.6 can I send longer messages with MMS?

6.7 can I send MMS?

6.7.1 MMS compatible phone

6.7.2 MMS from Orange web portal

6.8 how to configure MMS on GPRS/MMS phones and WAP Phones?

6.9 how to send an MMS via a phone?

6.10 is there a limit on the size of the MMS that I can send via my phone?

7 Orange World and Downloads

7.1 what is Orange World?

7.2 what do I need to enjoy the Orange contents?

7.3 how do I configure my phone to access WAP?

7.4 how to download content?

7.4.1 By SMS

7.4.2 On Orange World

8 Voice Mail

8.1 can I use Voice Mail?

8.2 how to activate the voice mail on my phone?

8.3 how do I know that there is a message deposited in my mailbox?

8.4 how to deactivate the voice mail?

9 International Roaming

9.1 how do I activate international roaming?

9.1.1 I have an Orange Post Pay account

9.1.2 I have an Orange Prepay account

9.2 how do I use my roaming facility?

9.2.1 I have an Orange Post Pay account

9.2.2 I have an Orange Prepay account

9.3 I want to browse and download my mail on roaming.

9.4 do I pay the same roaming tariff from different countries?

9.5 how do I send SMS while I am Roaming?

9.5.1 I have an Orange Post Pay account

9.5.2 I have an Orange Prepay account

9.6 How do I recharge my Orange Prepay when I'm roaming?

10 Missed Call Alerts (MCA)

10.1 what is Missed Called Alert (MCA)?

10.2 how can I register for Missed Called Alert?

11 what is SMS info?

11.1 why should i use it?

11.2 how much does it cost?

11.3 how do i use the service?

12 what is Conference Calling?

12.1 how can I use the conferencing service?

13 Orange Care

13.1 What do I need to register to Orange Self Care?

13.2 What is Account ID?

13.3 Where will I find my Account ID?

13.4 What do I need to access to Orange Self Care (view and/or pay my bills)?

13.5 I have 3 orange Post Pay numbers, can I access to the 3 numbers once using the Account ID?

13.6 Is there any other option?

13.7 What is Customer ID?

13.8 Where will I find my Customer ID?

13.9 Do I have to pay a fee for registering to this service?

13.10 Can I register using my mobile number?

13.11 I have already registered to online billing previously? Can I use my previous access codes to view my bills?

13.12 Does my online account show my real time consumption?

13.13 Which type of cards can I use to make payments?

13.14 If I need to change any information related to my personal details (e.g. email address) that has been input on registration form, what should I do?

13.15 How many bills can be viewed online?

14 New Orange SIM

14.1 What's new with the new Orange Starter Pack?

14.2 What's a Java based card?

14.3 How is the new SIM card different from the old SIM card?

14.4 Is the new SIM card available for both Orange Prepay & Post Pay customers?

14.5 How many contacts can be stored on the new SIM card?

14.6 Does the new SIM perform better than the old SIM?

14.7 Are new micro-SIMs available for iPhone 4/4S and iPad?

14.8 Are old SIM cards still being sold on the market?

14.9 Can the new SIM card be used abroad?

14.10 Will the new SIM card work better in a 3G network as compared to the old 2G SIM card?

14.11 Will the new SIM card work on a GSM/EDGE phone and a GSM/EDGE network?

14.12 Can I retain the same number on the new SIM?

14.13 How much does it cost to retain my number on a new SIM?

14.14What is the price of the new starter pack?

14.15 What does the new starter pack contain?

14.16 What document(s) should I bring along when purchasing a new starter pack?

14.17 Am I required to replace my old SIM card with the new one?

14.18 I have an old starter pack which I bought previously; can I activate and use it?

14.19 What should I do so as not to lose my SIM contacts when replacing an old SIM with the new one?

14.20 What is the Orange Menu?

14.21 The Orange Menu is dynamic, what does this mean?

14.22 Where is the Orange Menu found on my mobile phone?

14.23 I can't find the Orange Menu on my mobile phone.

14.24 Why should I use the Orange Menu?

14.25 What's in the Orange Menu?

14.26 What services are available on the Orange Menu?

14.27 Is the Orange Menu free of charge?

14.28 Why is my Orange Menu different from my friend's Orange Menu?

14.29 What's Rush SMS?

14.30 How does Rush SMS work?

14.31 What's the cost of Rush SMS?

14.32 Why does a 'Send an SMS' window appear each time I reject a call?

14.33 How to deactivate Rush SMS on my SIM card?

14.34 How to edit the 4 pre-configured Rush SMS?

14.35 How to manage Rush SMS in French language?

14.36 Does the Rush SMS service work on all mobile phones?

14.37 Why my mobile phone switches off when I select an SMS from the list of pre-configured SMS when hanging up?

14.38 If the Rush SMS service does not work on my mobile phone, what's the next step?




1 what is a SIM card?


Your SIM card allows your phone to communicate with a mobile network. Your mobile phone number is integrated on your SIM card.

1.1 what is my PIN number?


Your SIM card is covered by a 4-digit personal identification number (PIN). This original PIN has to be entered to activate your phone when you insert your SIM card on your phone. You will find your PIN on your starter pack.

Other info:

To keep your SIM card secure, you can leave the PIN identification request "on". This PIN can be changed occasionally as well.

You will also get a PUK code ( PIN Unblocking Key) at the time you receive your SIM card. (see question 12)

Please keep the original PIN and PUK codes in a secure place. You will need your original PIN for authentication purposes when you register to a service (my mobile account). You will need the PUK to unblock your SIM in case of accidental SIM lock.

1.2 what happens if I enter a wrong PIN number?


After 3 unsuccessful PIN code entries, your SIM card is automatically blocked for security reasons.

You can unblock it by using your 8-digit PUK( PIN Unblocking Key). Refer to your phone user guide on how to unlock your phone using your PUK.

It is important that you enter the PUK correctly. If a wrong PUK is entered 10 times, your Orange Prepay SIM card will be permanently blocked to protect your account. You will have to purchase a new Starter Pack with a new phone number if this happens.

If you have forgotten your PUK code please call us on 8900. We will authenticate you with your original PIN code before giving you your PUK code.

2 how do I activate my new mobile phone and my new SIM card?


3 what are the mobile call charges?



3.1 Orange Prepay


With a prepaid account, you will not pay any monthly rental. You will pay only for your communication charges.

Destination

Tariffs/minute*

Call to Orange mobiles (Prepay and Post Pay)Rs 1.20
calls to Orange mobile Magic NumbersRs 1.00
calls to MT fixed lines**Rs 3.48
calls to other mobile operatorsRs 3.60
SMSRs 0.60 per SMS

* billing is done on a per second basis
** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc

3.2 Orange Post Pay


With Orange Post Pay, you can choose among the 3 available calling plans: Post Pay 125, Post Pay 200 and Post Pay 300. The monthly charges you pay depend on your plan. The call charges i.e airtime rates might also vary with your package.

destinations

Post Pay 125*

Post Pay 200*

Post Pay 300*

Rs 125Rs 200Rs 300
Call to Orange mobiles (Prepay and Post Pay)Rs 1/minRs 1/minRs 1/min
Call to MT fixed /MTML**Rs 3.18 peak
Rs 1.68 off peak
Rs 2.68 peak
Rs 1.68 off peak
Rs 2.18 peak
Rs 1.68 off peak
Call to other mobile operatorsRs 3.10Rs 3.10Rs 3.10
SMSRs 0.50 per SMSRs 0.50 per SMSRs 0.50 per SMS


* All prices quoted are VAT exclusive

** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc


Calls to audiotex nos. are charged as follows on your calling plan:

AUDIOTEX SERVICES
301XXXXRs 4 per minute
302XXXXRs 5 per minute
303XXXXRs 6 per minute

4 recharging my Prepaid Account


4.1 where do I buy a Scratch card?


You will get prepaid scratch cards for recharging your account from our 20 Orange shops and more than 4,000 retailers through the island.

Recharge of your account can also be done at ATM of selected banks, by SMS, with E-Transfer and E-voucher (see question 4.3).

4.2 what are the available Scratch card denominations?

Orange scratch cards are available in 3 denominations:
For the validity period of our scratch cards, click here (link to 4.5)

4.3 how do I recharge my prepaid account?


4.3.1 Scratch Cards (option1)

4.3.2 Scratch Cards (option2)

4.3.3 ATM Recharge with selected banks (SBM, MCB, MPCB, Bank One)

4.3.4 recharge by SMS (SBM, MCB)

You'll need to have your account with SBM or MCB and register for this service at your bank first.

Either

Send SMS "topup" on 8726 if the amount of recharge has already been decided at the time of application e.g Rs 100

Or to recharge with a different denomination

Send SMS "topup xxx" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300)

Or to recharge another mobile phone

Send SMS "topup xxx ABCDEFG" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300) and ABCDEFG is the mobile number.

SMS sent to banks to topup your phone are free.

4.3.5 recharge with E-transfer

Want to help a friend in need by transferring some of your credit to his mobile? Well, you can now with E-Transfer if you have a Prepay account. Just follow the few simple steps below. Make sure you do have credit available on your mobile before starting a transfer.You can transfer between Rs20 and Rs1,000 per month.

For example, if my number is 760 XXXX and I want to transfer Rs50 to my friend whose mobile no. is 750 XXXX


1. I send an SMS on 8500 to initiate the transfer in the form of

     T ‹ space › ‹ the number you wish to give credit to› ‹space› ‹Amount to be credited› ‹space› 0000

     which in my case is:


T ‹ space › 750XXXX ‹ space › 50 ‹space› 0000


2. The system will check if I have enough credit and my eligibility

3. If sufficient credit is available, the transaction is done

4. My friend's account is credited with Rs50 and my account is debited with Rs50

5. We both receive an SMS notification that will confirm that all went well


SMS will cost you 60c/SMS


4.3.6 recharge with E-voucher

You can also recharge your account by popping into any retailer on our E-voucher network (look for the E-voucher sign), ask for an E-voucher top-up and follow the steps below.

4.4 how to check my validity period and available credit?


4.4.1 option 1

4.4.2 option 2

4.4.3 option 3

4.5 I have recharged my account? For how long can I use my credit?


Your credit is valid for a limited period after your recharge.

Option 1: If your account has been recharged with a Scratch Card

The card denomination you are using to recharge your account determines for how long your credit will be valid.

Option 2: If your account has been recharged with E-Transfer

4.6 I no longer have any credit on my account. What happens if I do not recharge my account?


When your credit reaches Rs 25, we notify you by SMS.

When your credit falls to Rs 10, you are notified by a voice message every time you make a call.

Once your credit falls to zero, you will be in an "inactive" state; however, you will still receive calls.

If you do not recharge your account within 60 days after your credit is zero, your account is deactivated. At deactivation you will no longer be able to recharge your account or receive calls.

4.7 what happens when my validity period for my credit has lapsed?


Three days before your validity period lapses, we alert you by SMS.

During those three days we also notify you of this state by a voice message each time you make a call.

Your credit expires when its validity period has lapsed. That means you will no longer be able to use the remaining credit on your account. You will be in an "inactive" state and you will still receive calls.

If you do not recharge your account within 60 days after your validity period has lapsed, your account will be deactivated. At deactivation you will no longer be able to recharge or receive calls.

4.8 can I use my mobile phone if I have no credit on my account?


If you have no credit on your account, you will not be able to make calls. However you can still receive calls on your mobile for a period of 60 days (see question 4.7).

You may also call our call free contact numbers:

4.9 can I get back my phone number upon reactivation if it has been deactivated?


When your mobile number is deactivated, the number may be reallocated to another customer. In this case, you will not be able to recover your previous number.

5 Orange Mobile Internet



5.1 What is Mobile Internet?


Mobile internet is surfing the internet on your EDGE/3G mobile phone. For more details, click here

5.2 What are social networking sites?


Those are sites like Facebook/Twitter/mySpace where you can connect and share short messages/photos/emails with your friends/family and even strangers all around the world

5.3 I don't want to buy a package. Can I still access the internet?


Yes you can but it will cost you more - Rs3.53/MB.This is what we call PAYG. If you buy a 20MB package at Rs50, 1MB will cost you only Rs2.50/MB

5.4 What is a WAP site?


A WAP site is an internet site specially designed for mobile phones. It's much lighter than a normal website and does not contain as many pictures and text. Some websites have got their WAP equivalents like www.facebook.com, www.msn.com, www.bbc.co.uk, www.twitter.com, www.livescore.com, etc

5.5 Why do I always access Orange World when I go online?


This is the default website when accessing the internet on a mobile phone

(APN = "Orange World") and is the official WAP Orange website. On this site you will find latest news, downloads and links to most visited mobile websites

6 SMS & MMS


6.1 what is SMS?


SMS stands for Short Messaging Service. It is text messaging service that allows you to send and receive short text messages from your mobile.

6.2 how to send an SMS?



You can send and receive up to 160 characters in a message.

6.3 how much does it cost to send an SMS?


From an Orange Prepay mobile, it costs you Rs 0.60 per SMS From an Orange Post Pay mobile, it costs you Rs 0.50 excl VAT per SMS.

6.4 what is MMS?


MMS stands for Multimedia Messaging Service. It allows a variety of message elements to be sent to you as a user and these can contain text, animations, photographs, etc.
From an Orange Prepay mobile, it costs you Rs 3.00 per SMS

From an Orange Post Pay mobile, it costs you Rs 3.00 excl VAT per SMS

6.5 how different is MMS as compared to existing SMS service?


With MMS, you can combine pictures, audio clips and text in a single message. For example, you can send a personalized birthday greeting with a picture, a song and text. You can even choose to send your MMS to a mobile phone or an email address.

6.6 can I send longer messages with MMS?


Yes, with MMS, you can also send a message with more characters than with standard SMS.

6.7 can I send MMS?


Both prepaid and postpaid customers can send and receive MMS. You need either a WAP compatible phone or an account on our Orange web portal.

6.7.1 MMS compatible phone


6.7.2 MMS from Orange web portal
With Orange web portal you can manage your photo album online.

Register online on www.orange.mu.

You will receive a login ID, which is the same as your mobile number, and a password via SMS upon registration.

6.8 how to configure MMS on GPRS/MMS phones and WAP Phones?


Configurations exist for both GPRS/MMS Phones and WAP Phones without GPRS or MMS features.
Call us at 8900 for assistance to your configure your phones or for more information.

MMS over GPRS

For all MMS configurations, even if this is not mentioned in the phone, please remember to set:

6.9 how to send an MMS via a phone?



You can send the MMS either on your correspondent mobile number or to his email address

6.10 is there a limit on the size of the MMS that I can send via my phone?


The limit is 200 Kb per MMS. However the size limit will also depend on the model of your mobile phone.

7 Orange World and Downloads



7.1 what is Orange World?


Orange World is our WAP portal, www.orangeworld.mu. You access a whole range of information and entertainment. You can download games, ring tones, music as well as get information on weather, sports, news

7.2 what do I need to enjoy the Orange contents?


You need a WAP enabled phone for download from Orange World or access to www.ornage.mu.

7.3 how do I configure my phone to access WAP?



7.4 how to download content?


7.4.1 By SMS

7.4.2 On Orange World

8 Voice Mail



8.1 How to activate the service?


Call forwarding has to be enabled on the mobile phone. This can be done directly by calling on 8900 or by doing it manually on your phone. Just go on your mobile, choose call forward/divert and input 2599597 as forwarding/voice mailbox number

The conditions are as follows:
  • a) Busy
  • b) No reply
  • c) No network coverage

Note:
  • 1) After the implementation of the 8-Digit numbering plan, the forwarding number will be 52599597
  • 2) For iPhone users, you cannot activate your voicemail manually. Please call on 8900 to do so.

8.2 I am an existing Voicemail user. Should I activate the service again?


No. The new voicemail service will be automatically activated for you. You just need to follow the same steps to retrieve your messages

8.3 How to unsubscribe to the service?


The call forwarding is to be deactivated. This can either be done directly from the phone or by calling 8900

8.4 How to deposit a message?


If a call is made to a customer who has the voicemail service and if he is not available, the call will be diverted to the voicemail box. An announcement will be played with instructions of how to deposit the message.

8.5 How to retrieve the message?


Dial 123 from the mobile phone and follow the instructions.

8.6 How to retrieve the message from another phone?


Dial 2505000 and insert the PIN

8.7 For how long message(s) are kept?


Non-retrieved messages are kept for 14 days while retrieved messages are kept for 7 days.

8.8 For how long saved messages are kept?


The messages which have been saved are kept for 7 days in the mailbox.

8.9 When should I use a PIN code?


PIN code is used when you are retrieving your voicemail messages from another phone

8.10 How to set up my PIN code?


There are 2 ways of getting the PIN:
  • a) From the mobile phone, while listening to the announcements, you can go to the main menu by pressing * key. From there by pressing 3 you will go to the voicemail settings. From there the PIN can be configured.
  • b) From a fixed line, when dialling 2505000, the mobile phone number will be asked after which the PIN will be asked. If the customer is not aware of the PIN, he will have the option of making a new PIN request. This new PIN will be sent on his mobile phone.

8.11 What type of PIN is allowed on the system?


For security reasons, PIN with identical numbers like 1111, 2222 etc or PIN with continuous numbers like 2345, 8765, etc are not allowed. Choose a pin different from them.

8.12 What will happen to the PIN for migrated customers?


The PIN also will be migrated.
However, for those who had PINS like 3456, 5555 etc, they will be prompted to insert a new PIN.

8.13 In case the PIN is lost, how to proceed?


Dial 123 from the phone and press the * key to go to the main menu. Another PIN can then be requested.

8.14 What happen if I also have an MCA service? Can I use both Voicemail and MCA together?




9 International Roaming



9.1 how do I activate international roaming?


9.1.1 I have an Orange Post Pay account

9.1.2 I have an Orange Prepay account
You only have to ensure that you have sufficient credit on your account before you travel.Roaming is activated by default on Orange Prepay.

9.2 how do I use roaming when abroad?


9.2.1 I have an Orange Post Pay account

9.2.2 I have an Orange Prepay account

9.3 I want to browse and download my mail on roaming.


With Orange Data roaming, you can still use your phone for downloads. Orange has agreements with several countries for you to use their mobile network when you are travelling abroad. Click here for list of countries where we have data roaming or call us on 8900 for more info.

9.4 Do I pay the same roaming tariff from different countries?


No. You will pay different charges depending on the country from which are calling. Click here for our roaming tariff or call us on 8900 for current rates.

9.5 how do I send SMS while I am Roaming?



9.5.1 I have an Orange Post Pay account


9.5.2 I have an Orange Prepay account

9.6 How do I recharge my Orange Prepay when I'm roaming?

10 Missed Call Alerts (MCA)


10.1 what is Missed Called Alert (MCA)?


Missed Call Alert sends you an SMS notification when:

10.2 how can I register for Missed Called Alert?



Send "mca" by SMS on 8888.

11 what is SMS info?


With SMS info service, you can access information on local weather, horoscope, cinema, football, foreign exchange, etc ... just by sending an SMS to 789. You will receive back the information requested by SMS.

11.1 why should I use it?



11.2 how much does it cost?


Rs 1 is charged per SMS when you send a keyword to 789 from either a Prepay or a Post Pay mobile. (Incoming SMS is free)

11.3 how do I use the service?


Simply request for specific information by sending required keyword to 789. Get the corresponding keyword for different categories of information from http://www.orange.mu/mobile/smsinfo.php


English Premier League (last results for EPL teams)

Keywords to send to 789
Arsenal
ars
Aston Villa
ast
Chelsea
che
Everton
eve
Fulham
ful
Liverpool
liv
Manchester City
manc
Manchester United
manu
Newcastle
new
Norwich City
nor
Queens Park Rangers
qpr
Reading
rdg
Southampton
sth
Stoke City
sto
Sunderland
sun
Swansea
swa
Tottenham Hotspur
tot
West Bromwich Albion
wba
West Ham United
wes
Wigan Athletic
wig

Other football information

Keywords to send to 789
English Premier League
sfe
Calcio
sfi
La Liga
sfs
Ligue 1
sff
FA cup
fa
Bundesliga
sfg
Europa League
uefa
Champions League
champ

Cinema programme of the day

Keywords to send to 789
Star - La Croisette
starlacroisette
Star - Port-Louis - Caudan
starcaudan
Star - Bagatelle
starbagatelle
Star - Manhattan - Curepipe
starcurepipe
CineKlassic - Caudan
cineklassic
CineCity - Port-Louis
cinecity
Cine King's- Goodlands
cinekings
Novelty - Curepipe
cinenovelty
Anand - Triolet
cineanand
New Savoy - Vacoas
newsavoy



Horoscope of the day

Keywords to send to 789
Belier
bel
Taureau
tau
Gemeaux
gem
Cancer
can
Lion
lio
Vierge
vie
Balance
bal
Scorpion
sco
Sagittaire
sag
Capricorne
cap
Verseau
ver
Poissons
poi



Foreign Exchange

Keyword to send to 789
foreign exchange
forex



Meteo

Keyword to send to 789
get meteo of the day
Met



Love Quotes

Keyword to send to 789
get love quotes
love



12 what is Conference Calling?



This service allows you to communicate with more than two persons at the same time from your mobile. A maximum of 6 persons are allowed to communicate with one another at the same time.

12.1 how can I use the conferencing service?



Before making any conference calls, you need to register for the service by calling on 8900. The registration is free of charge.

13 Orange Self Care



13.1 What do I need to register to Orange Self Care?


My Account ID and my mobile at hand

13.2 What is Account ID?


My Account ID and my mobile at hand

13.3 Where will I find my Account ID?


My Account ID is found on the top right hand corner of my new bill

13.4 What do I need to access to Orange Self Care (view and/or pay my bills)?


My Account ID and password

13.5 I have 3 orange Post Pay numbers, can I access to the 3 numbers once using the Account ID?


No. For each mobile number, you have an Account ID. So, you have to access to self care 3 times to check your separate bills

13.6 Is there any other option?


Yes, you can access to all your bills on different mobile numbers by using the Customer ID

13.7 What is Customer ID?


Customer ID is an access code that will allow access to all accounts for a given customer, used mainly by SMEs, Corporates & Ministries

13.8 Where will I find my Customer ID?


This code is confidential and due to security reasons, we'll need an official letter from you to provide it. Please contact your Account representative if you are a business customer. Otherwise, go to an Orange shop with your ID card to get it.

13.9 Do I have to pay a fee for registering to this service?


No, registering to Orange Self Care is free of charge

13.10 Can I register using my mobile number?


No, you will need your Account ID to register.

13.11 I have already registered to online billing previously? Can I use my previous access codes to view my bills?


No. To access the new Orange Self Care, you will need to register again.

13.12 Does my online account show my real time consumption?


In fact, with Orange Self Care, you can view your consumption as at last transaction processed

13.13 Which type of cards can I use to make payments?


Only credit cards can be used (Visa Card/Master Card)

13.14 If I need to change any information related to my personal details (e.g. email address) that has been input on registration form, what should I do?


Simple! Just send us an email to or an official letter to:

Customer Care
Telecom Tower, 9th floor,
Edith Cavell Street,
Port-Louis



13.15 How many bills can be viewed online?


The last six bills can be viewed online

14 New Orange SIM



14.1 What's new with the new Orange Starter Pack?



14.2 What's a Java based card?


A Java based card is one on which small applications (called java applets) may be installed to allow additional value-added features to be available on the card.

14.3 How is the new SIM card different from the old SIM card?



14.4 Is the new SIM card available for both Orange Prepay & Post Pay customers?


Yes

14.5 How many contacts can be stored on the new SIM card?


Up to 250 contacts

14.6 Does the new SIM perform better than the old SIM?


Yes, the new SIM has more functions. The new SIM also acts as a gateway to existing and future value added services provided by Orange.

14.7 Are new micro-SIMs available for iPhone 4/4S and iPad?


Yes, they are available in our Orange shops. Your devices if not bought with us, should be compatible with our mobile networks (GSM, 3G, 4G)

14.8 Are old SIM cards still being sold on the market?


No, they have all been replaced by new SIM cards.

14.9 Can the new SIM card be used abroad?


Yes, provided roaming is enabled on the new SIM card.

14.10 Will the new SIM card work better in a 3G network as compared to the old 2G SIM card?


Yes, it allows you to connect to the 3G network in a more secure way

14.11 Will the new SIM card work on a GSM/EDGE phone and a GSM/EDGE network?


Yes, the 3G SIM card is backwards compatible with 2G phones and networks.

14.12 Can I retain the same number on the new SIM?


Yes. Visit the nearest Orange Shop to have your number reallocated on a new SIM.

14.13 How much does it cost to retain my number on a new SIM?


Rs 100 (VAT Inclusive)

14.14 What is the price of the new starter pack?


Rs 100 (VAT Inclusive)

14.15 What does the new starter pack contain?


Free credit of Rs 100 (VAT Inclusive) + 20MB are included in any new starter pack.

20MB will be provisioned in a maximum of 2 working days from the date of activation of the SIM. An SMS will notify you when 20MB has been credited on your SIM

14.16 What document(s) should I bring along when purchasing a new starter pack?


Your national identity (NID) card

14.17 Am I required to replace my old SIM card with the new one?


No, you can keep your existing SIM but we recommend that you opt for the new SIM card to benefit more features

14.18 I have an old starter pack which I bought previously; can I activate and use it?


Yes, you can. However, we recommend you opt for the new SIM card to benefit more features

14.19 What should I do so as not to lose my SIM contacts when replacing an old SIM with the new one?


Transfer all your SIM contacts on your phone before replacing the old SIM with the new one.

14.20 What is the Orange Menu?


The Orange Menu is a dynamic menu of value added services provided by Orange. It is available on new SIM cards only.

14.21 The Orange Menu is dynamic, what does this mean?


This means that the list of value added services found on the Orange Menu will be automatically updated to include latest offerings.

14.22 Where is the Orange Menu found on my mobile phone?


Location of the Orange Menu depends on the brand and model of your mobile phones. Normally the Orange Menu should appear in these menus: applications, settings, additional service, added value service, etc.

Location of the Orange Menu on some common brands of mobile phones:

iPhones: Settings > Phone > SIM Applications > Orange Menu

LG phones: Menu > Orange Menu

Nokia phones: Main Menu > Applications > Orange Menu

Sony Ericsson phones: Entertainment > Orange Menu

Samsung phones: Menu > Applications > Orange Menu

Motorola phones: Menu > Office Tools > SIM Applications > Orange Menu

BlackBerry phones: Menu > Orange Menu

Android phones: Menu > SIM Toolkit

14.23 I can't find the Orange Menu on my mobile phone.


The Orange Menu is available on new SIM cards only. Visit our Orange shops to have your current phone number reallocated on a new SIM card.

14.24 Why should I use the Orange Menu?



14.25 What's in the Orange Menu?


Under the Orange Menu, there are 9 main menus.

Menu 1: Internet & TV

Menu 2: Fun Tones

Menu 3: Football

Menu 4: Infotainment

Menu 5: Games

Menu 6: My Account

Menu 9: Francais

Menu 7: Rush SMS

14.26 What services are available on the Orange Menu?


Internet & TV: buy internet/tv packages, access Orange TV, surf on orange.mu

Fun Tones: see top 10 fun tones, set fun tone, gift fun tone

Football: subscribe to EPL, obtain next fixture & head to head stats, obtain premiership/champions league/europa league livescore

Infotainment: read latest news, horoscope, turf & weather information, download ZMS application & bollywood content, SMS chat, find residential/business phone numbers

Games: select mobile games from a range of Gameloft games

My Account: instant verification of your credit/internet/tv balance, recharge your account, easy e-transfer, register for missed call alert

Francais: all mentioned services in French language

Rush SMS: activate/deactivate Rush SMS, modify pre-configured Rush SMS

14.27 Is the Orange Menu free of charge?


There are no subscription fees for accessing the Orange Menu. The dynamic menu is updated free of charge on your SIM. However, charges apply only when services on the menu are used.

Standard SMS rates will apply for services accessed using SMS and, in the same way, standard Mobile Internet rates apply when accessing websites.

14.28 Why is my Orange Menu different from my friend's Orange Menu?


Menus in the Orange Menu depend on the type of mobile phone used. E.g. a BlackBerry phone will contain a submenu for specifying BlackBerry bundles

14.29 What's Rush SMS?


Rush SMS allows you to politely inform the calling party that you cannot pick up the call by sending a pre-configured SMS.

14.30 How does Rush SMS work?


When you hang up, a selection menu of 4 ready to be sent SMS appears. Click on any SMS to inform the calling party of your unavailability.

14.31 What's the cost of Rush SMS?


Standard SMS charges apply for each SMS sent via the selection menu - Rs 0.60 per SMS for prepay & Rs 0.50 per SMS for Post Pay

14.32 Why does a 'Send an SMS' window appear each time I reject a call?


This is because Rush SMS has been activated on your SIM card. Select the 'exit' option to return to your main window. Rush SMS is by default activated on new SIM cards.

14.33 How to deactivate Rush SMS on my SIM card?


On the Orange Menu, select 'Rush SMS', followed by 'Deactivate'.

14.34 How to edit the 4 pre-configured Rush SMS?


On the Orange Menu, select 'Rush SMS', followed by 'Manage SMS'. Click on 'Edit SMS' to change the pre-configured messages.

14.35 How to manage Rush SMS in French language?


On the Orange Menu, select 'Rush SMS', followed by 'Other languages'. Click on 'French' to translate the pre-configured SMS in French.

14.36 Does the Rush SMS service work on all mobile phones?


No. Consult list below to find if Rush SMS works on your mobile phone.

Rush SMS does not work on the following devices:

LG KP 501

NOKIA 1110i

NOKIA 1112

NOKIA 3100

NOKIA 6600

NOKIA N70

14.37 Why my mobile phone switches off when I select an SMS from the list of pre-configured SMS when hanging up?


Rush SMS might not be compatible with your mobile handset. Consult above list to know if Rush SMS works on your mobile phone. If it is not compatible, deactivate the service.

Corrective actions to be taken on some mobile phones for the Rush SMS service:

iPhone 2G: If when you hang up, the selection menu does not appear properly, this might be due to external applications installed on the iPhone 2G phone.

Nokia N80: Upon selection of a pre-configured SMS, a confirmation message appears before the SMS may be sent. This can be fixed by disabling a security setting in the phone menu.

SAMSUNG WM (6.1) SGH-i900: Exit the Rush SMS menu correctly through the windows mobile menu, else, the service will fail next time it is used.

SAMSUNG i900: Exit the Rush SMS menu correctly through the windows mobile menu, else, the service will fail next time it is used.

14.38 If the Rush SMS service does not work on my mobile phone, what's the next step?


Disable the Rush SMS service on your mobile phone by clicking on 'Rush SMS', followed by 'Deactivate' on the Orange Menu.