1 what is a SIM card?
1.1 what is my PIN number?
1.2 what happens if I enter a wrong PIN number?
2 how do I activate my new mobile phone and my new SIM card?
3 what are the mobile call charges?
3.1 Orange Prepay
3.2 Orange Post Pay
4 recharging my Prepaid Account
4.1 where do I buy a Scratch card?
4.2 what are the available Scratch card denominations?
4.3 how do I recharge my prepaid account?
4.3.1 Scratch Cards (option1)
4.3.2 Scratch Cards (option2)
4.3.3 ATM Recharge with selected banks (SBM, MCB, MPCB, Banque des Mascareignes)
4.3.4 recharge by SMS (SBM, MCB)
4.3.5 recharge with E-transfer
4.3.6 recharge with E-voucher
4.4 how to check my validity period and available credit?
4.4.1 option 1
4.4.2 option 2
4.4.3 option 3
4.5 I have recharged my account? For how long can I use my credit?
4.6 I no longer have any credit on my account. What happens if I do not recharge my account?
4.7 what happens when my validity period for my credit has lapsed?
4.8 can I use my mobile phone if I have no credit on my account?
4.9 can I get back my phone number upon reactivation if it has been deactivated?
5 Orange Mobile Internet
5.1 What is Mobile Internet?
5.2 What are social networking sites?
5.3 I don't want to buy a package. Can I still access the internet?
5.4 What is a WAP site?
5.5 Why do I always access Orange World when I go online?
6 SMS & MMS
6.1 what is SMS?
6.2 how to send an SMS?
6.3 how much does it cost to send an SMS?
6.4 what is MMS?
6.5 how different is MMS as compared to existing SMS service?
6.6 can I send longer messages with MMS?
6.7 can I send MMS?
6.7.1 MMS compatible phone
6.7.2 MMS from Orange web portal
6.8 how to configure MMS on GPRS/MMS phones and WAP Phones?
6.9 how to send an MMS via a phone?
6.10 is there a limit on the size of the MMS that I can send via my phone?
7 Orange World and Downloads
7.1 what is Orange World?
7.2 what do I need to enjoy the Orange contents?
7.3 how do I configure my phone to access WAP?
7.4 how to download content?
7.4.1 By SMS
7.4.2 On Orange World
8 Voice Mail
8.1 can I use Voice Mail?
8.2 how to activate the voice mail on my phone?
8.3 how do I know that there is a message deposited in my mailbox?
8.4 how to deactivate the voice mail?
9 International Roaming
9.1 how do I activate international roaming?
9.1.1 I have an Orange Post Pay account
9.1.2 I have an Orange Prepay account
9.2 how do I use my roaming facility?
9.2.1 I have an Orange Post Pay account
9.2.2 I have an Orange Prepay account
9.3 I want to browse and download my mail on roaming.
9.4 do I pay the same roaming tariff from different countries?
9.5 how do I send SMS while I am Roaming?
9.5.1 I have an Orange Post Pay account
9.5.2 I have an Orange Prepay account
10 Missed Call Alerts (MCA)
10.1 what is Missed Called Alert (MCA)?
10.2 how can I register for Missed Called Alert?
11 what is SMS info?
11.1 how much does it cost?
11.2 how does it work?
12 what is Conference Calling?
12.1 how can I use the conferencing service?
14 Youth Pack
14.1 What is a Youth Pack and what does it consist of?
14.2 Who is eligible to purchase the Youth Pack?
14.3 Can I use another prepay SIM on this handset and benefit from the bonus?
14.4 Do I have any warranty on the handset? If yes, what is the warranty period?
14.5 What should I do in case of damage of handset during the one-year warranty period?
14.6 Will the pack be sold in Rodrigues?
14.7 What is the validity period of using the free minutes, sms and contents (logos, ringtones, games, etc)
14.8 What will happen if I have not recharged my mobile within 60 days and I have not used all my free minutes and SMS?
14.9 What type of calls and SMS can I make with the bonus?
14.9.1 Will I be charged for the data browsing when downloading the free contents?
14.9.2 What should I do to download the free contents?
14.9.3 What do I do after I use up my free credit?
14.9.4 Where do I buy the Youth Pack?
15 Orange Care
15.1 What do I need to register to Orange Self Care?
15.2 What is Account ID?
15.3 Where will I find my Account ID?
15.4 What do I need to access to Orange Self Care (view and/or pay my bills)?
15.5 I have 3 orange Post Pay numbers, can I access to the 3 numbers once using the Account ID?
15.6 Is there any other option?
15.7 What is Customer ID?
15.8 Where will I find my Customer ID?
15.9 Do I have to pay a fee for registering to this service?
15.10 Can I register using my mobile number?
15.11 I have already registered to online billing previously? Can I use my previous access codes to view my bills?
15.12 Does my online account show my real time consumption?
15.13 Which type of cards can I use to make payments?
15.14 If I need to change any information related to my personal details (e.g. email address) that has been input on registration form, what should I do?
15.15 How many bills can be viewed online?
Your SIM card allows your phone to communicate with a mobile network.
Your mobile phone number is integrated on your SIM card.
Your SIM card is covered by a 4-digit personal identification number (PIN). This original PIN has to be entered to activate your phone when you insert your SIM card on your phone. You will find your PIN on your starter pack.
Other info:
To keep your SIM card secure, you can leave the PIN identification request "on". This PIN can be changed occasionally as well.
You will also get a PUK code ( PIN Unblocking Key) at the time you receive your SIM card. (see question 12)
Please keep the original PIN and PUK codes in a secure place. You will need your original PIN for authentication purposes when you register to a service (my mobile account). You will need the PUK to unblock your SIM in case of accidental SIM lock.
1.2 what happens if I enter a wrong PIN number?
After 3 unsuccessful PIN code entries, your SIM card is automatically blocked for security reasons.
You can unblock it by using your 8-digit PUK( PIN Unblocking Key). Refer to your phone user guide on how to unlock your phone using your PUK.
It is important that you enter the PUK correctly. If a wrong PUK is entered 10 times, your Orange Prepay SIM card will be permanently blocked to protect your account. You will have to purchase a new Starter Pack with a new phone number if this happens.
If you have forgotten your PUK code please call us on 8900. We will authenticate you with your original PIN code before giving you your PUK code.
2 how do I activate my new mobile phone and my new SIM card?
3 what are the mobile call charges?
With a prepaid account, you will not pay any monthly rental. You will pay only for your communication charges.
Destination |
Tariffs/minute* |
|---|---|
| Call to Orange mobiles (Prepay and Post Pay) | Rs 1.20 |
| calls to Orange mobile Magic Numbers | Rs 1.00 |
| calls to MT fixed lines** | Rs 4.35 |
| calls to other mobile operators | Rs 3.90 |
| SMS | Rs 0.60 per SMS |
* billing is done on a per second basis
** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc
With Orange Post Pay, you can choose among the 3 available calling plans: Post Pay 125, Post Pay 200 and Post Pay 300. The monthly charges you pay depend on your plan. The call charges i.e airtime rates might also vary with your package.
| destinations | Post Pay 125* |
Post Pay 200* |
Post Pay 300* |
|---|---|---|---|
| Rs 125 | Rs 200 | Rs 300 | |
| Call to Orange mobiles (Prepay and Post Pay) | Rs 1/min | Rs 1/min | Rs 1/min |
| Call to MT fixed line/WLL** | Rs 4.05 peak Rs 2.55 off peak |
Rs 3.55 peak Rs 3.05 off peak |
Rs 3.05 peak Rs 2.55 off peak |
| Call to other mobile operators | Rs 3.40 | Rs 3.40 | Rs 3.40 |
| SMS | Rs 0.50 per SMS | Rs 0.50 per SMS | Rs 0.50 per SMS |
* All prices quoted are VAT exclusive
** except for audiotex numbers e.g. 301xxxx, 302xxxx, etc
Calls to audiotex nos. are charged as follows on your calling plan:
| 301XXXX | Rs 4 per minute |
| 302XXXX | Rs 5 per minute |
| 303XXXX | Rs 6 per minute |
4 recharging my Prepaid Account
4.1 where do I buy a Scratch card?
You will get prepaid scratch cards for recharging your account from our 20 Orange shops and more than 4,000 retailers through the island.
Recharge of your account can also be done at ATM of selected banks, by SMS, with E-Transfer and E-voucher (see question 4.3).
4.2 what are the available Scratch card denominations?
Orange scratch cards are available in 3 denominations:For the validity period of our scratch cards, click here (link to 4.5)
4.3 how do I recharge my prepaid account?
4.3.1 Scratch Cards (option1)
4.3.2 Scratch Cards (option2)
4.3.3 ATM Recharge with selected banks (SBM, MCB, MPCB, Banque des Mascareignes)
4.3.4 recharge by SMS (SBM, MCB)
You'll need to have your account with SBM or MCB and register for this service at your bank first.
Either
Send SMS "topup" on 8726 if the amount of recharge has already been decided at the time of application e.g Rs 100
Or to recharge with a different denomination
Send SMS "topup xxx" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300)
Or to recharge another mobile phone
Send SMS "topup xxx ABCDEFG" on 8726, where xxx is the denomination of the credit (Rs50, Rs 100 and Rs300) and ABCDEFG is the mobile number.
SMS sent to banks to topup your phone are free.
4.3.5 recharge with E-transfer
Want to help a friend in need by transferring some of your credit to his mobile? Well, you can now with E-Transfer if you have a Prepay account. Just follow the few simple steps below. Make sure you do have credit available on your mobile before starting a transfer.You can transfer between Rs20 and Rs1,000 per month.
For example, if my number is 760 XXXX and I want to transfer Rs50 to my friend whose mobile no. is 750 XXXX
1. I send an SMS on 8500 to initiate the transfer in the form of
T ‹ space › ‹ the number you wish to give credit to› ‹space› ‹Amount to be credited› ‹space› 0000
which in my case is:
T ‹ space › 750XXXX ‹ space › 50 ‹space› 0000
2. The system will check if I have enough credit and my eligibility
3. If sufficient credit is available, the transaction is done
4. My friend's account is credited with Rs50 and my account is debited with Rs50
5. We both receive an SMS notification that will confirm that all went well
SMS will cost you 60c/SMS
4.3.6 recharge with E-voucher
You can also recharge your account by popping into any retailer on our E-voucher network (look for the E-voucher sign), ask for an E-voucher top-up and follow the steps below.
4.4 how to check my validity period and available credit?
4.4.1 option 1
4.4.2 option 2
4.4.3 option 3
4.5 I have recharged my account? For how long can I use my credit?
Your credit is valid for a limited period after your recharge.
Option 1: If your account has been recharged with a Scratch Card
The card denomination you are using to recharge your account determines for how long your credit will be valid.
Option 2: If your account has been recharged with E-Transfer
4.6 I no longer have any credit on my account. What happens if I do not recharge my account?
When your credit reaches Rs 25, we notify you by SMS.
When your credit falls to Rs 10, you are notified by a voice message every time you make a call.
Once your credit falls to zero, you will be in an "inactive" state; however, you will still receive calls.
If you do not recharge your account within 60 days after your credit is zero, your account is deactivated. At deactivation you will no longer be able to recharge your account or receive calls.
4.7 what happens when my validity period for my credit has lapsed?
Three days before your validity period lapses, we alert you by SMS.
During those three days we also notify you of this state by a voice message each time you make a call.
Your credit expires when its validity period has lapsed. That means you will no longer be able to use the remaining credit on your account. You will be in an "inactive" state and you will still receive calls.
If you do not recharge your account within 60 days after your validity period has lapsed, your account will be deactivated. At deactivation you will no longer be able to recharge or receive calls.
4.8 can I use my mobile phone if I have no credit on my account?
If you have no credit on your account, you will not be able to make calls. However you can still receive calls on your mobile for a period of 60 days (see question 4.7).
You may also call our call free contact numbers:
4.9 can I get back my phone number upon reactivation if it has been deactivated?
When your mobile number is deactivated, the number may be reallocated to another customer. In this case, you will not be able to recover your previous number.
Mobile internet is surfing the internet on your EDGE/3G mobile phone. For more details, click here
5.2 What are social networking sites?
Those are sites like Facebook/Twitter/mySpace where you can connect and share short messages/photos/emails with your friends/family and even strangers all around the world
5.3 I don't want to buy a package. Can I still access the internet?
Yes you can but it will cost you more - Rs12/MB.This is what we call PAYG. If you buy a 20MB package at Rs50, 1MB will cost you only Rs2.50/MB
A WAP site is an internet site specially designed for mobile phones. It's much lighter than a normal website and does not contain as many pictures and text. Some websites have got their WAP equivalents like www.facebook.com, www.msn.com, www.bbc.co.uk, www.twitter.com, www.livescore.com, etc
5.5 Why do I always access Orange World when I go online?
This is the default website when accessing the internet on a mobile phone
(APN = "Orange World") and is the official WAP Orange website. On this site you will find latest news, downloads and links to most visited mobile websites
SMS stands for Short Messaging Service. It is text messaging service that allows you to send and receive short text messages from your mobile.
You can send and receive up to 160 characters in a message.
6.3 how much does it cost to send an SMS?
From an Orange Prepay mobile, it costs you Rs 0.60 per SMS From an Orange Post Pay mobile, it costs you Rs 0.50 excl VAT per SMS.
MMS stands for Multimedia Messaging Service. It allows a variety of message elements to be sent to you as a user and these can contain text, animations, photographs, etc.
From an Orange Prepay mobile, it costs you Rs 3.00 per SMS
From an Orange Post Pay mobile, it costs you Rs 3.00 excl VAT per SMS
6.5 how different is MMS as compared to existing SMS service?
With MMS, you can combine pictures, audio clips and text in a single message. For example, you can send a personalized birthday greeting with a picture, a song and text. You can even choose to send your MMS to a mobile phone or an email address.
6.6 can I send longer messages with MMS?
Yes, with MMS, you can also send a message with more characters than with standard SMS.
Both prepaid and postpaid customers can send and receive MMS. You need either a WAP compatible phone or an account on our Orange web portal.
6.7.1 MMS compatible phone
6.7.2 MMS from Orange web portal
With Orange web portal you can manage your photo album online.
Register online on www.orange.mu.
You will receive a login ID, which is the same as your mobile number, and a password via SMS upon registration.
6.8 how to configure MMS on GPRS/MMS phones and WAP Phones?
Configurations exist for both GPRS/MMS Phones and WAP Phones without GPRS or MMS features.
Call us at 8900 for assistance to your configure your phones or for more information.
MMS over GPRS
For all MMS configurations, even if this is not mentioned in the phone, please remember to set:
6.9 how to send an MMS via a phone?
You can send the MMS either on your correspondent mobile number or to his email address
6.10 is there a limit on the size of the MMS that I can send via my phone?
The limit is 200 Kb per MMS. However the size limit will also depend on the model of your mobile phone.
Orange World is our WAP portal, www.orangeworld.mu. You access a whole range of information and entertainment. You can download games, ring tones, music as well as get information on weather, sports, news
7.2 what do I need to enjoy the Orange contents?
You need a WAP enabled phone for download from Orange World or access to www.ornage.mu.
7.3 how do I configure my phone to access WAP?
7.4.1 By SMS
7.4.2 On Orange World
Yes, Voice Mail is available to all our customers, both postpaid and prepaid customers. Voice Mail is pre-activated for Post Pay and Prepay customers. You therefore do not need to ask us for activation. If your Voice Mailbox is not active for a period of 28 days, you will lose the settings you
8.2 how to activate the voice mail on my phone?
8.3 how do I know that there is a message deposited in my mailbox?
You receive an SMS to alert you that you've got Voice Mail.
Dial 123 to retrieve your message when you are dialling from your own mobile.
Dial 250 5000 if you are checking for your voice messages from another phone (fixed or mobile).
You can change your settings so that your Voice Mail account is protected by a password. This is more secure when you retrieve your messages indirectly, that is when you are dialing in from any phone.
The settings will be lost if your Voice Mail account is inactive for a period of 28 days.
Retrieval of voice messages are free except when you are in "roaming" mode.
8.4 how to deactivate the voice mail?
9.1 how do I activate international roaming?
9.1.1 I have an Orange Post Pay account
9.1.2 I have an Orange Prepay account
You only have to ensure that you have sufficient credit on your account before you travel.
9.2 how do I use my roaming facility?
9.2.1 I have an Orange Post Pay account
9.2.2 I have an Orange Prepay account
9.3 I want to browse and download my mail on roaming.
With Orange Data roaming, you can still use your phone for downloads. Orange has agreements with several countries for you to use their GPRS network when you are travelling abroad. Call us on 8900 for more info.
9.4 do I pay the same roaming tariff from different countries?
No. You will pay different charges depending on the country from which are calling. Call us on 8900 for current rates.
9.5 how do I send SMS while I am Roaming?
9.5.1 I have an Orange Post Pay account
9.5.2 I have an Orange Prepay account
10.1 what is Missed Called Alert (MCA)?
Missed Call Alert sends you an SMS notification when:
10.2 how can I register for Missed Called Alert?
Send "mca" by SMS on 8888.
SMS Info is an information-based service by SMS, which allows you to send a text command on SMS 789 and in return obtain information through SMS. Various topics such as weather forecast, football, cinema, horoscope, news, etc. are accessible through SMS info.
Each command sent will be billed at the current SMS tariffs.
Simply type in one of the predefined text commands and send it to 789. The information will be sent to you by SMS.
| themes | shortcodes |
|---|---|
| local news | LN |
| weather | MET |
| horoscope | Z followed by your birthday (if you were born on the 9th of October send Z0910) |
| Dictionnary | D followed by the word you are looking for |
| encyclopedia | ENC followed by the word you are looking for |
| british football | SFE |
| italian football | SFI |
| spanish football | SFS |
| french football | SFF |
| german football | SFG |
| FA cup | FA |
| UEFA cup | UEFA |
| Champions League | CHAMP |
12 what is Conference Calling?
This service allows you to communicate with more than two persons at the same time from your mobile. A maximum of 6 persons are allowed to communicate with one another at the same time.
12.1 how can I use the conferencing service?
Before making any conference calls, you need to register for the service by calling on 8900. The registration is free of charge.
14.1 What is a Youth Pack and what does it consist of?
This pack includes a trendy, multimedia mobile and comes with free calls, SMS, logos, ringtones and so much more. Ideal if you send lots of SMS and want to make your phone your own with the latest ringtones and logos.
Benefits:
The Youth Pack includes the following:
14.2 Who is eligible to purchase the Youth Pack?
The features of the Youth Pack are specially designed for the youth segment. However, anyone, who finds it suitable for him/her needs, can purchase the pack.
14.3 Can I use another prepay SIM on this handset and benefit from the bonus?
You can use another prepay SIM but will not benefit from bonus
14.4 Do I have any warranty on the handset? If yes, what is the warranty period?
Yes, one year warranty
14.5 What should I do in case of damage of handset during the one-year warranty period?
You should contact Rawat Communications Ltd for any repairs of this handset.
14.6 Will the pack be sold in Rodrigues?
Yes
Your remaining minutes and SMS will still be available on your mobile for an additional 60 days. However, to be able to use them, you'll need to recharge your mobile. Otherwise, you'll lose all your free minutes and SMS after the additional 60 days.
14.9 What type of calls and SMS can I make with the bonus?
Only local calls and SMS to Orange mobiles Mauritius and Rodrigues can be made with the bonus.
14.9.1 Will I be charged for the data browsing when downloading the free contents?
Yes, normal rate will apply for data browsing (1ct per KB)
14.9.2 What should I do to download the free contents?
Firstly, you should configure WAP on your mobile. You can simply call on 2037501 or 2037508 who will do it for you.
You can then download content (content codes are listed on our website) either by WAP or through SMS.
14.9.3 To download content by WAP
- Enter in your browser and you will be automatically redirected towards the site www.orangewap.mu
- Choose the content you wish to have and select 'download' to have it on your mobile
- Click on the content name to download
- The price of the selected content will then be displayed (which will be zero for free download), scroll or go down the page
- Click on 'yes' to proceed with the download
To download content by SMS
- Choose your content type (animations, wallpapers, game etc)
- Send text message in the following format via SMS on 8222 - 1st letter of the content type, followed by the 5 digits code (e.g. for a wallpaper, type W11001)
- You will then receive an SMS with the requested content name
- Click on the content name to download
- The price of the selected content will then be displayed (which will be zero for free download), scroll or go down the page
- Click on 'yes' to proceed with the download
14.9.4 Where do I buy the Youth Pack?
Visit your nearest Orange shop or call 8900 for more details
15.1 What do I need to register to Orange Self Care?
My Account ID and my mobile at hand
My Account ID and my mobile at hand
15.3 Where will I find my Account ID?
My Account ID is found on the top right hand corner of my new bill
15.4 What do I need to access to Orange Self Care (view and/or pay my bills)?
My Account ID and password
15.5 I have 3 orange Post Pay numbers, can I access to the 3 numbers once using the Account ID?
No. For each mobile number, you have an Account ID. So, you have to access to self care 3 times to check your separate bills
15.6 Is there any other option?
Yes, you can access to all your bills on different mobile numbers by using the Customer ID
Customer ID is an access code that will allow access to all accounts for a given customer, used mainly by SMEs, Corporates & Ministries
15.8 Where will I find my Customer ID?
This code is confidential and due to security reasons, we'll need an official letter from you to provide it. Please contact your Account representative if you are a business customer. Otherwise, go to an Orange shop with your ID card to get it.
15.9 Do I have to pay a fee for registering to this service?
No, registering to Orange Self Care is free of charge
15.10 Can I register using my mobile number?
No, you will need your Account ID to register.
No. To access the new Orange Self Care, you will need to register again.
15.12 Does my online account show my real time consumption?
In fact, with Orange Self Care, you can view your consumption as at last transaction processed
15.13 Which type of cards can I use to make payments?
Only credit cards can be used (Visa Card/Master Card)
Simple! Just send us an email to contact@orange.mu or an official letter to:
Customer Care
Telecom Tower, 9th floor,
Edith Cavell Street,
Port-Louis
15.15 How many bills can be viewed online?
The last six bills can be viewed online
