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using your mobile abroad

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You are going abroad and would like to use your mobile phone. The good news is you can send SMS and use your phone just like at home, with fair and simple pricing to ensure you keep on top of your call charges.


Prepay

If you are a Prepay customer, you can use your mobile phone when abroad for calling or receiving calls, sending SMS or even checking your e-mails. We have greatly simplified how you use your Prepay abroad: from making calls, sending SMS, recharging your SIM to checking your balance, you use your mobile exactly as you would in Mauritius.

Roaming is activated by default for all Prepay customers and you only need to ensure that you have enough credit before your leave.

As from 1st of May 2013, Orange has come up with a simplified plan for your Prepay calling tariffs while you are on roaming:

Call to Mauritius (Rs)Other International Call (Rs)Local call
(in visited country)
(Rs)
Receiving call* (Rs)SMS (Rs)Data/per 10 KB (Rs)
Africa
50
75
30
25
15
2.50
Europe
95
115
50
40
15
2.50
Indian Ocean and South Africa
40
75
20
15
10
2.50
Asia & Rest of the World
95
115
50
40
20
2.50

Prices include VAT
* Apart from the above rate, for all incoming calls, while roaming , an international outgoing call (IDD) from Mauritius to visited country is also charged.

See below for countries included in each region

While roaming, you can have direct access to our customer care from abroad by calling +2302308900

How to make a call on my Prepay when I'm abroad?

How to send an SMS on my Prepay when I'm abroad?

How to recharge my Prepay when abroad?

How to view account balance?

Dial *122#

I want to browse and download my mail on roaming

For a list of countries where roaming data is available, please click here. Call us on 8900 for more info (if you are in Mauritius) or +2302308900 if you are abroad.

Do I pay the same roaming tariff from different countries?

No. You will pay different charges depending on the country from which you are calling. Click here for our roaming tariff. or call us on 8900 for current rates (if you are in Mauritius) or +2302308900 if you are abroad.


Post Pay

Post Pay roaming



*chargeable call as per tariff plan.


You can benefit from competitive tariffs to use your mobile phone abroad.


As from 1st August 2010, for your greater convenience when travelling abroad, Orange has come up with a simplified tariff plan.


The world has been divided into 4 zones namely Africa, Europe, Indian Ocean, Asia & rest of the world.


ZoneCountries
Africa
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo-Brazzaville, Congo (Dem Rep), Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Ethiopia, Gabon, Gambia, Ghana, Guinea Bissau, Guinea-Conakry, Kenya, Lesotho, Liberia, Malawi, Mali, Mauritania, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome & Principe, Senegal, Sierra Leone, Southern Sudan, Sudan, Swaziland, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe.
Europe
Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Spain, Sweden, Switzerland, Turkey, United Kingdom.
Indian Ocean &
South Africa
Comoros, Madagascar, Mayotte, Reunion, Seychelles, South Africa.
Asia & Rest of the world
Afghanistan, Albania, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Bolivia, Brazil, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Curacao, Dominica Island, Dominican Rep, El Salvador, Estonia, Fiji, French Guiana, Georgia, Grenada, Guadeloupe, Guam, Guyana, Haiti, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyz Republic, Lebanon, Macau, Malaysia, Maldives, Martinique, Mexico, Mongolia, Montenegro, Montserrat,Myanmar, Nepal, Netherland Antilles, New Caledonia, New Zealand, Nicaragua, Oman, Pakistan, Palestine, Panama, Papa New Guinea, Paraguay, Peru, Philippines, Qatar, Russia, Samoa, Saudi Arabia, Singapore, Slovenia, South Korea, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & The Grenadines, Suriname, Taiwan, Tajikistan, Thailand, Tonga, Trinidad & Tobago, Turkmenistan, Turks & Caicos Islands, Ukraine, United Arab Emirates, United States of America, Uzbekistan, Uruguay, Vanuatu, Vietnam, Virgin Island (BR),Yemen..

Post Pay tariffs


How much will it cost to call when you are abroad?


Call FromCall to Mauritius (Rs/min)Call to Other Countries (Rs/min)Local calls in the visited country (Rs/min)
Africa507530
Europe9511550
Indian Ocean407520
Asia & Rest of the world9511550


For a complete list of countries and operators where roaming is available, please click here.


Incoming call

When you receive a call while you are in a foreign country


AfricaEuropeIndian OceanAsia & rest of the world
Calls received (Rs/min)
25
40
15
40

Apart from the above rate, For all incoming calls, while roaming, an international outgoing call (IDD) from Mauritius to visited country is also charged.


SMS tariffs


AfricaEuropeIndian OceanAsia & rest of the world
SMS (Rs/unit)
15
15
10
20

Data tariffs


AfricaEuropeIndian OceanAsia & rest of the world
Data utilisation(Rs/10 KB)
2.50
2.50
2.50
2.50

Note :

(I) To avoid unnecessary data roaming charges, you are advised to deactivate your data roaming on your Blackberry , Iphones and smartphone phones.Many devices/phones transmit and receive data messages without user intervention and can generate unexpected charges when powered "on" outside Mauritius.

(II) Your domestic data rate plan (limited or unlimited) does not apply while on roaming.


For a complete list of countries where data roaming is available, please click here.


All above tariffs are VAT inclusive.

Tariffs are charged per minute only irrespective of network chosen abroad.

Voice mail on roaming are charged as incoming calls. Access to Voice mail are charged as outgoing calls to Mauritius.

The minimum charge for data is 10 kb. Any upload or download of less than 10 kb, will be billed at the minimum charge and afterwards, data rates will be applied in steps of 10 kb .


N.B.: Satellite calls from all zones charged at Rs 1 000 per minute, VAT inclusive.


how do I get mobile roaming?

  1. Visit any of our Orange shops with your ID card
  2. Fill in the application form
  3. You will need to give us a date when to activate your international roaming
  4. No deposit required

how do I use my phone when I am abroad?


how do I send SMS while I am roaming?

  1. Select Menu and choose Messaging.
  2. Choose Create message and select Text message.
  3. Enter the receiver's phone number in the To: field or select Add to choose the phone number from your phone directory
  4. Type your SMS
  5. Press Send

Call our customer care on 8900 for more information - calling customer care from abroad dial +230 230 8900.